Return policy for exchange or refund at HASCOR BURKINA

Article 1 request for return for exchange or refund

payable by the buyer.

The returns (for exchange or refund) required by the buyer and accepted by HASCOR BURKINA are only for defective, damaged or with a defect that makes them unusable or unable to perform the functions for which they were purchased and this despite the support of our after-sales service

You may not validly request a return for exchange or refund unless the item you purchased has a defect that makes it unusable, impossible to perform the function(s) for which it was purchased and that this defect is impossible to correct by our After Sales Service technicians. If you receive an item that has a defect, or is defective, unable to perform the function(s) for which it was purchased despite the support of our After Sales Service, please contact us by phone or email and provide details of the product and the defect. Or fill out and send us the return request form:

We will then tell you how to return or exchange the product if necessary.

Article 2 return for exchange or refund of unopened items for personal convenience

We accept returns of new and unopened items under certain conditions. You can return or exchange unopened items still in their original packaging within 48 hours of your purchase, with a receipt or proof of purchase, but for this you will need to provide us with the reasons why you want to return or exchange the item. In this case the acceptance of the return or exchange is at our sole discretion. If more than 48 hours have passed since your purchase, we cannot offer you a refund or exchange for your personal convenience.

To request a return for personal convenience, please contact us by phone or email or complete and submit the return request form.

To track the status of your return, please contact us by phone or email.

Article 3 process

When we receive your item, we will examine it and notify you by phone or email, within a reasonable time, if you are entitled to a refund or an exchange

If you are entitled to a refund, we will refund the purchase price and a credit will be applied to the original payment method. Shipping and handling charges you have already paid are not refundable and refunded amounts will not include the cost of shipping.
Refunds will be processed within 15 business days of receiving our email or phone notification.
If you are entitled to an exchange, we will send a new item to the original shipping address

Article 4: Exceptions

- Items on sale are not refundable or exchangeable for personal convenience

- Services are not refundable.

Article 5 shipping and transportation

You will be responsible for the shipping costs associated with the return of your item. We are not responsible for any loss or damage that occurs during shipping. If your return is eligible for a refund, the refund will not include shipping and handling charges that may appear on the packing slip or invoice. You may still request our customer service for the transportation of the item to be returned and we will investigate in order to bring you support and satisfaction.

Article 6 : Our contact details our coordinates